“Hey, why don’t you give me a call sometime? I always like to get to know my customers by voice.”

I saw this message on an e-mail from Nick Miller, the man behind Quality Briar, after we’d been dealing with each other for a while. His website provides great value for high-quality pipes and is one of the few that carries a good number of Russian carvers, so I had become a frequent denizen of Quality Briar. Read more