Topics Tutored Include:

• The Role of Services in an Economy
• The Nature of Services
• Service Strategy
• New Service Development
• Technology in Services
• Service Quality
• Process Improvement (DEA Supplement)
• The Service Encounter
• Supporting Facility and Process Flows
• Service Facility Location
• Managing Capacity and Demand
• Managing Waiting Lines
• Service Supply Relationships
• Growth and Globalization of Services
• Managing Projects
• Capacity Planning and Queuing Models (Computer Simulation)
• Forecasting Demand for Services
• Managing Facilitating Goods
• Areas of a Standard Normal Distribution
• Uniformly Distributed Random Numbers [0,1]
• Values of Lg for the M/M/c Queuing Model
• Equations for Selected Queuing Models